Returns & Exchanges

At On-Board Gaming, we want to ensure you are completely satisfied with your tabletop experience. If you are not happy with your purchase, you can return most items in their original packaging within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original box with all components, manuals, and shrink-wrap intact to ensure eligibility for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned gear, we will process your refund to the original payment method within 5 to 7 business days.